Services

SONY DSCBlack Label Solutions offer comprehensive services to back up and compliment our various product offerings and ensure that our customers have a trouble free implementation and high levels of ongoing support.  Black Label Solutions have a team of well trained, competent and experienced professionals with retail expertise ready to assist on various Black Label Solutions projects.  The services offered include the following:

Our help desk is manned by experienced consultants in our offices.  They are familiar with all the Black Label Solutions product offerings and have the systems to log, track and resolve hardware and software issues, with detailed reporting and follow up on the types and severity of the issues logged.

Hardware Maintenance

HelpKey

Black Label Solutions work with a country wide network of professional hardware maintenance organisations to provide various maintenance plans to cover hardware failure and ensure minimal impact on businesses as a result of hardware problems.  These include options such as:

  • Hot Swap Hardware
  • Onsite Engineers
  • Return to base warranties
  • Smart Courier services
  • Technical problem solving
  • Spare parts and swap pools

We will work with each customer to determine the appropriate level and length of cover that suites their requirements.