Speed of Change in Retail Customer Engagement

Jun 19, 2014
BlackLabel
Gift

In the Harvard Business Review blog “How to Thrive in Social Media’s Gift Economy” – there is discussion on the influence of social media on retailing. One trend is for people to seek out online and social media links to build their confidence and knowledge of new products and services. Content today is personal.  In today’s world, […]

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Revolutionising the Customer Experience With NomadPOS

Mar 12, 2014
BlackLabel
engage 3

The next generation of mobile commerce requires interconnection and coordination across all the customer touch points and to do so from the consumer’s view point.   Omni-commerce has been driven too hard by competing technologies.  It’s time to make it easier, faster and a better experience for the customer.   To achieve this goal, there […]

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Age of the Individual Shopper

Aug 4, 2013
BlackLabel

We are at the beginning of a new era in retail, also known as “the age of the individual shopper.” With varied tastes and preferences, the one-size-fits-all strategy is fading fast, especially in the bricks-and-mortar space. Retailers have quickly realised they must create compelling, personalised shopping experiences in order to compete effectively.   A paradigm shift […]

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